Cancellation and refund policy

Note: The eCom Show is a brand owned and operated by Golden Percentages LLP. The following Cancellation and Refund Policy applies to all services offered under The eCom Show brand. It matches the refund terms in our Terms and conditions.

The eCom Mafia (community membership)

• A refund is available only for the first month, if you ask within 7 days of joining. Your access ends when the refund is issued, and the full amount is refunded.
• If you cancel after 7 days, there is no refund, but your access continues until the end of the billing period you have paid for.
• You can cancel at any time from your subscription portal, or by contacting us at hi@theecomshow.com.

Courses

• You can ask for a refund until you complete the Day 3 assignment or until 7 days after purchase, whichever comes first.
• After that, no refund is given for any reason.
• Ask for a refund on WhatsApp or by email at hi@theecomshow.com.

1:1 sessions (The eCom 1:1)

• A refund is given only if the professional is unable to take the session.
• Sessions can always be rescheduled; we arrange the time with you after purchase.

Other services

For any other service, including the Accelerator, cancellations are possible only before we start working on it. Refunds are given only if:

• The service was not delivered within the agreed timeline and no valid reason for the delay was communicated.
• You asked to cancel before we started working on it.
• The service delivered was not as described or promised at the time of purchase (after verification).

Refund process

• Approved refunds will be processed to your original payment method within 7 working days.
• You will receive confirmation once the refund is initiated.

Late or missing refunds

If you haven’t received your refund:

• Check your bank or payment service provider.
• Contact your payment provider, as processing times can vary.
• If you still have concerns, contact us at hi@theecomshow.com.

Contact us

If you have any questions or requests regarding cancellations or refunds, please reach out to: hi@theecomshow.com

Notes

• This policy is subject to change without prior notice.
• By purchasing our services, you agree to this Cancellation and Refund Policy.