A recent discussion between online sellers and an India Post representative from Thrissur highlighted some key aspects of using India Post for e-commerce shipping. Here's what sellers should know:

Basic Services and Limitations

India Post accepts parcels up to 35kg and provides delivery across India, including remote areas like Lakshadweep where private couriers often don't reach. They offer Cash on Delivery (COD) and Value Payable Parcel (VPP) services, though sellers report varying experiences with payment processing times.

Insurance and Parcel Protection

For lost packages, India Post provides compensation:

• Uninsured parcels: Double the postage amount

• Insured parcels: Coverage for declared value

• Standard insurance starts at ₹10 for values up to ₹200

Dashboard Access and Integration

Contrary to some misconceptions, sellers don't need to generate ₹10 lakhs monthly business for dashboard access - the minimum requirement is ₹10,000. However, some sellers note that the integration process isn't as streamlined as private courier services, often requiring manual label printing.

Shipping Liquids

India Post accepts liquids with some restrictions:

• Proper leak-proof packaging required

• Extra scrutiny due to sharing transport with sensitive documents

• International liquid shipments face additional airline restrictions

• MSDS certificates needed for international shipping

Real Seller Experiences

Sellers report mixed experiences:

• Strong coverage in remote areas

• Competitive pricing

• Sometimes limited delivery attempts

• Variable payment processing times

• Inconsistent experiences across different post offices

Support System

Issues can be escalated through:

• Local postal divisions

• Twitter complaints

• Customer relation branches

• Division-level support teams

The key seems to be finding the right contact person within the system, as service quality can vary significantly between different post offices and regions.

This overview reflects both official policies and real experiences from sellers using India Post for their e-commerce businesses. While the service has its strengths in coverage and pricing, sellers should consider both advantages and limitations when deciding how to integrate India Post into their shipping strategy.

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